OVERVIEW

Our refund and returns policy lasts 14 days. All our products are new and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we’ll do our very best to resolve your issue as soon as possible. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We have an immediate return policy – therein please check your orders before accepting it from the delivery rider. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.

The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.